We always want you to feel positive about your DriRun experience, and that’s why we offer: 

1. a one-off 28-day trial period on the 1-pack for new customers who want to try DriRun products for the first time; and 

These returns rights are in addition to your usual Statutory Rights summarised in this policy. Please read this returns policy carefully as it contains important terms relating to your purchase.

FIRST TIME CUSTOMER – 28 DAY RISK-FREE TRIAL FOR 1 PACK ONLY.

We want to offer new customers the opportunity to see what DriRun has to offer. That is why we offer first-time customers of the DriRun 1 pack product a 28-day risk-free trial for a single 1 pack purchased in their first order with DriRun.  

Check you qualify: 

• This is the first time you have purchased from DriRun. 
• You purchased a qualifying product. (see point 3 below for exclusions).  
• You can get a refund for one qualifying product. If you purchase a bundle pack, you may only claim a refund for one opened and used qualifying product under the 28 day risk-free trial (the rest of the bundle is not covered by the 28-day trial, however, you may be entitled to return them using the other return options listed below).  
• It has been less than 28 days since you received the product and the belly band is unopened. 
• You will pay for the return of the item should we request the item to be returned. 

To claim your 28 Day Risk Free Trial, please email hello@dri.run 

OUTSIDE OUR 1st TIME CUSTOMER OFFER – OUR 28 DAY REFUND POLICY FOR UNOPENED PRODUCTS:

For all unopened products (BELLY BAND IS UNTORN), DriRun offers a return period of 28 days, where you can return an item for credit for any reason. This does not affect your statutory rights to obtain a refund as further explained in the Cooling Off Period section below.

Check you qualify: 

• The product is new, unused and THE BELLY BAND IS UNOPENED. This is for hygiene reasons. 
• It is a qualifying product (this is any product that is not on the Non-Qualifying Products List below). 
• It has been less than 28 days since you received the product. 
• The product was not bought on sale or through clearance. 
• You will pay for the return of the item. 

Review our policy for any excluded items. 

Further Information:

• All unopened items may be returned within 28 days of purchase. 
• To ensure your parcel arrives safely at our warehouse, please drop it off at your local post office and keep your tracking number.
• Please ensure you enclose the form so that we can identify you and provide a resolution. Any returns sent without the enclosed paperwork will not be accepted, as we cannot trace the sender.

In order to receive a refund or credit for your return, you will need to pay for the eligible items to be returned to our warehouse at your own expense.  

Change of mind returns must be requested through our returns portal.

DriRun recommends that you use a tracked postage service when returning items as we cannot be held responsible for lost or missing parcels.  

The returns policy above is additional to and does not limit your statutory rights. 

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you always have the right to change your mind about your purchase and receive a refund at any time up to 14 calendar days after the day on which you receive the product.

COOLING OFF PERIOD – YOUR STATUTORY RIGHTS:

The returns policy above is additional to and does not limit your statutory rights. 

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you always have the right to change your mind about your purchase and receive a refund at any time up to 14 calendar days after the day on which you receive the product.

FAULTY PRODUCTS – YOUR STATUTORY RIGHTS:

We strive to offer you the products in the best condition; however, if you find your product is faulty, not fit for purpose, or does not match its description, you have the following statutory rights: 

• Within 30 days of delivery/purchase of the product, you may claim a refund. 
• After the 30-day period, but within six months of delivery/purchase, you may claim a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund. 
• After six months of delivery/purchase, you will need to prove that the fault was present at the time of delivery/purchase to claim any remedy. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use. 

If you believe your product is faulty, please contact our Customer Experience team at hello@dri.run so we can assess, investigate, and resolve this issue for you. Please provide them with the following information: 

1. Your order number; 
2. A photo of the fault/s OR a description as to how the product is not fit for purpose or does not match the description. 

Our Customer Experience team may require you to send back your products for inspection, and we will bear the costs of the return if we agree that an item is faulty, so please keep your receipt. Please do not post any faulty items back to us before our Customer Experience team advises you to do so. 

This is not intended to be a full statement of your rights, for full details of your rights, please visit a Citizen’s Advice Bureau or a Local Authority Trading Standards Office.